CIS and Continuous Improvement
You can rely on CIS! We have certified processes and quality systems in place.
What does this mean for you?
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We have policies and procedures so we do things consistently from one day to the next.
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We listen to feedback from people we support, from our customers, clients and our staff – if one of our ways of doing things needs improving, we will do that in a carefully controlled way.
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We don’t blame people - we fix the process!
External & internal audits keep an eye on us, checking that we do what our procedures tell us.
Want to know more?
Have a look at the details below…
Risk Management is embedded through the organisation
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A Work Health and Safety system is in place.
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Delegations of authority and responsibilities are defined in a calibrated risk matrix that has been approved by our Managing Director.
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All policy documents are formally approved and a review cycle is in place.
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An internal audit program is applied to all parts of the business.
CIS maintains current certification by SAI Global against the Core Standards of the NDIS Quality and Safeguarding Commission.
The Disability Services Management System complies with Commonwealth Disability Services Standards
Continuous improvement is part of our culture
CIS has a corrective action process and complaints systems that together with audits encourage a continuous improvement culture.
Customer Communication and Participation
Customer and community focus is the defining feature of CIS, This translates into personalised, local service, and honest and open communication with our customers.